Order

Each piece of jewelry is handmade to order.

Your order will be shipped within 8 weeks after your order and payment have been confirmed.

Depending on the season, production may take longer.

If your order is urgent, we may be able to prioritize it. Please contact us for availability.

If the item you ordered is already in stock, we may be able to ship it within 3 business days.

Please feel free to contact us for further information; we will be happy to assist you.

Order Process

1. Place your order and complete payment.
2. We will confirm your order and inform you of the estimated shipping date by return email.
3. We will begin making your jewelry.
4. Once your order is ready, we will send you a shipping confirmation by email.

We will provide you with a tracking number when your order is shipped, which you can use to check the delivery status.

Due to the laws and regulations of certain countries or regions, we may be unable to ship your order via DHL or FedEx. In such cases, we will contact you by email or chat with further instructions.

You can select your preferred payment currency using the currency selector at the bottom of the page.

The total price of the item and shipping charges will be displayed at checkout before you complete your purchase.

Prices in the Online Store are automatically converted into your selected currency.

These amounts are approximate conversions from the prices set by us in Japanese yen and may fluctuate depending on international currency exchange rates.

International Shipping

We ship worldwide via DHL or FedEx.

Shipping and insurance costs will be calculated and displayed at checkout.

If your country or region is not listed, please contact us and we will be happy to assist you.

International Priority shipping, with delivery typically within 5 business days, may also be available for an additional charge.

Please select your preferred shipping method when placing your order.

Please note that for repairs and resizing, return shipping costs are the responsibility of the customer. In the case of a manufacturing defect, AbHerï will cover the return shipping costs.

*Any customs duties, import taxes, and other local taxes or charges are the responsibility of the customer.
*Customs duties and local taxes vary by country or region. Please check the applicable duties and taxes in your destination country before placing your order.
*Surcharges and insurance coverage of up to US$1,000 are included in the delivery charges.
*We do not accept requests to return shipments due to refusal or inability to pay customs duties, import taxes, or other applicable charges in the destination country. The customer will be responsible for any resulting costs or losses.

Pick Up in Store

You may place your order in advance through our Online Store and pick up your jewelry at one of our directly operated AbHerï stores in Japan during your visit.

As most of our jewelry is made to order and generally requires approximately 8 weeks for production, we recommend placing your order at least 8 weeks before your planned pick-up date.

How to Select Store Pick-Up

If you would like to pick up your order at one of our stores, please select Japan as the shipping destination and enter the address and telephone number of the AbHerï store where you would like to pick up your order as the shipping information.

For the addresses, telephone numbers, and other details of our directly operated stores, please refer to our Store Information page.

Tax-Free Refund for Store Pick-Up

From November 1, 2026, Japan's tax-free shopping system for eligible international visitors will change to a refund-based system.

If you choose to pick up your order at one of our stores in Japan, you will first be charged the price including Japanese consumption tax.

When you pick up your order, eligible customers may complete the tax-free refund procedure at the store. You will be required to present the original passport of the person receiving the product and meet the applicable eligibility requirements, including an eligible temporary visitor status.

After completing the required customs confirmation procedure when departing Japan, the Japanese consumption tax will be refunded at a later date in accordance with the applicable refund procedure.

Please note:

*The person eligible for the tax-free refund must visit the store in person and present their original passport.
*The name used for the tax-free procedure must correspond to the person receiving the product.
*Eligibility for the tax-free refund is subject to Japanese tax-free shopping regulations and customs confirmation upon departure.
*If the required customs confirmation is not completed upon departure, the consumption tax cannot be refunded.
*Details regarding the refund method, timing, and any applicable service fees will be provided in accordance with the refund service available at the time of purchase.

We accept returns of unused products within 5 days of delivery.
Please inspect your order as soon as you receive it. If you have any concerns about your order, please contact our customer support team promptly.

Return Requests

Please complete the "Return Request" section on the invoice enclosed with your order and return it together with the product.
Please return the product in the same condition in which it was delivered.
Please take particular care when packaging the product for return.

Return Shipping

If the return is due to an error on our part, such as a manufacturing defect or an incorrect item being shipped, AbHerï will cover the return shipping costs.
If the return is for reasons attributable to the customer, such as the product differing from the customer's expectations, the customer is responsible for the return shipping costs.

Return of Rings

We are unable to accept returns of rings made or adjusted to the customer's specified size.

Refunds

If you paid by credit card, we will process the refund to the credit card used for the original transaction.
If you paid by bank transfer, we will refund the amount to your bank account within 5 business days.
Any fees or actual costs incurred in processing the refund will be borne by the customer.

Products That Cannot Be Returned or Refunded
Please note that we cannot accept returns or provide refunds in the following cases:

Rings
Products with colored gemstones
Products ordered after being tried on
Products for which we have not been notified within 5 days of receipt
Products that have been damaged or scratched due to the customer's actions
Products with personalized options, such as engraving
Products with modified specifications, such as shortened chains, or other special-order items
Products returned without the warranty card, case, or other included accessories
Products purchased from other websites